FAQ

How does SYNCLOGIC & DROP SHIPPING work as far as marketing materials and return address ect?
  • The return address says Wild River Wholesale LLC with my address
  • Each shirt is packed in a clear protective T- Shirt bag sent in a cute poly mailer
  • INVOICE IS NOT INCLUDED IN PACKAGE 
  • To ensure proper branding please put your company name below the customers where the package is going
  • Wild River isn’t trying to steal your customers because we only sell to boutique owners
  • Turn around time for DROP SHIPPING & SYNCLOGIC from Wild River is 2-7 days NOT INCLUDING WEEKENDS please let your customers know this
  • BLEACHED TEES IS 10-14 DAYS THIS IS BECAUSE I BLEACH ALL MY TEES BY HAND & THEY TAKE LONGER 
  • $5 Flat Rate always for Drop Shipping & Synclogic 
  • What’s the Synclogic Code? 757D423K
  • Automatic invoices will be sent through Wild River Wholesale Website and will remain as drafts until they are paid this isn’t included in the 2-7 day tat once paid its 2-7 days tat to your customers
  • Please remember to turn off price syncing so the prices to revert back to wholesale pricing
  • There is a yield inventory of 2 so nothing will be over sold we do this to protect us & you
WHOLESALE TURN AROUND TIME
  • Estimated Turn Around Time is 1-3 weeks this is NOT including WEEKENDS & HOLIDAYS 
  • Bleached Leopard Tees do take more time to make these shirts are my pride and joy to make for yall but these tees are not just a spray of bleach they take the right weather no wind and lots of time to prefect 
  • Non-Bleached shirts do go out faster than bleached shirts so if you order bleached shirts first and then plain ones on a different order there is a chance they will arrive first 
  • Please be mindful if you order a mix of plain & bleached shirts this order will go out when the bleached shirts are ready 
  • You can always email (wildriverwholesale@outlook.com) or message me on  facebook to get an update on your order but please only do this if im passed the 1-3 week turn around time 
  • Emails are checked during the evenings if im not still working sometimes it might take a day or two to respond but you WILL get a response at some point
  • Please be mindful and respectful with these emails we are all humans and make mistakes but I try my best to reply in a timely manner 
  • DELAYED ORDERS  Sometimes when your order is about to go out during the last checking over the shirts process I will find a flaw and the Wild River Promise is I will NEVER send out a product i wouldn't sell in my own boutique I will try my best to communicate this delay but sometimes it gets missed so please allow a few extra days after the 1-3 week turn around for me to make sure you are receiving nothing but the best quality 

SHIPPING

  • Shipping is based on weight with a $2 handling fee this covers the great quality waterproof polys & boxes if need be 
  • I ship through USPS & UPS 
  • Once your package has left my hands it is up to you to keep track of it & contact the carrier service if it gets lost 
  • Do you have a free shipping code? YES If you spend over $700 which we have people do DAILY use code FREESHIP at check out for free shipping 

SCRUNCHIES 

  • Scrunchies are HAND made by Ashley 
  • She also works a full time job as a medical assistant so scrunchies that are not RTS will be 1-3 week turn around but she tries her best to get them out within a week or two
  • All scrunchies are FINAL SELL this is because these do go in peoples hair and we can not accept returns on them 
  • If you order scrunchies with T-Shirts your order will go out when all items are ready so please keep that in mind it might take longer if you order t shirts and vise versa 
  • Do you have a code if we buy bulk? Yes use code BULK at checkout if you buy more than 30 scrunchies and get 5% off
  • If you have any questions about scrunchies please message Ashley or email wildriverwholesale@outlook.com

THIS IS NOT AMAZON OR A CHINA BASED COMPANY 

  • Wild River Wholesale LLC is based out of a small spare bedroom in Cleburne Texas 
  • I started Wild River in May of 2020 and have just been rolling with it as I go I have learned so much and continue to improve and take constructive criticism where ever I can improve 
  • Please do not expect an Amazon fulfillment service & China quantities every one of my shirts are pressed and bleached by hand